Ordering Machine Captions Through MediaSpace

Machine captions are available at no cost for all media stored in MediaSpace. Once your content is available in MediaSpace, you can order machine captions and edit any inaccuracies using the steps listed further down on this page.

First, we will cover how to actually order your machine captions!

1. Login to mediaspace.msu.edu, then navigate to My Media.

2. Click on the video you wish to order captions for, then go to the Actions drop down menu and click on + Captions & Enrich. The Existing Requests and Order Captions and Enrichment Services sections will appear.

3. Scroll down to the Order Captions and Enrichment Services section. Ensure that the Source Media Language is correct.

4. Select the Submit button to order your captions.

5. After captions are ordered, you will be able to see their status in the Existing Requests section. You will receive a notification email when your captions are done processing.

For additional guidance, please refer to Requesting and Ordering Captions and Enrichment Services through the KMS/KAF - REACH v2.

Editing Machine Captions in MediaSpace

The accuracy of machine captions is dependant on the quality of the recording and the speaker’s voice. Typically, the accuracy of machine captions in MediaSpace will be about 70-80%, so we strongly recommend that you correct the inaccuracies of the captions manually, which can be done through the captions editor in MediaSpace.

To edit your captions...

1. Login to mediaspace.msu.edu, then navigate to My Media.

2. Click on the video you wish to edit captions for, then go to the Actions drop down menu and click on + Captions & Enrich. The Existing Requests and Order Captions and Enrichment Services sections will appear.

3. Scroll down to the Existing Requests section and select the pencil (edit icon) next to the completed caption request.

4. This will open the Closed Captions Editor and you can make any necessary changes to your captions.

5. Once you are finished, click the Save button located in the top right corner and your captions will be updated.

For additional guidance, please refer to Editing Captions – REACH v2 and REACH v2 Captions FAQ.

Deleting Machine Captions in MediaSpace

There are some instances where you may want to delete caption or transcript files from your MediaSpace content. For example, if you ordered Machine Captions (which require editing for accuracy) then later decide that you would like to replace them with 99% accurate captions provided by a vendor, you will want to delete the less accurate machine captions. This will avoid confusion for your viewers about which captions and transcripts that you would like them to view.

These instructions will help you delete caption and transcript files from your MediaSpace content. Note that video owners are the only users who can delete caption or transcript files.

Deleting Captions

1. Login to your MediaSpace account and navigate to the media item of which you would like to delete the captions.

2. Go to the Actions menu and select Edit. This will take you to the video editing page.

3. Navigate to the Captions tab and click the X icon to delete the caption file.

Deleting Transcripts

1. Login to your MediaSpace account and navigate to the media item of which you would like to delete the transcript.

2. Go to the Actions menu and select Edit. This will take you to the video editing page.

3. To delete the transcripts associated with the video you've selected, navigate to the Attachments tab on the video editing page, and click the X icon to delete the transcript.

A note if you have purchased captions from Rev.com: If you would like to include transcripts in addition to the caption files in your course, you can request transcripts from REV.com using their self-service Captions Converter service free of charge. Providing access to both captions and transcripts is a recommended Universal Design for Learning approach that provides flexibility to your students as an alternative to watching the video.